The destination profile and how the flight may be adapted according to this.The typical customer profile for the organisation and how the services provided are matched to it.Proactively address issues that arise during boarding, making effective decisions to ensure a satisfactory outcome and on time departure.Liaise with the customer, airport, ground staff, suppliers and colleagues to ensure the efficient loading of catering and ancillary items and boarding procedures meet service standards and aviation regulations.
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Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment Durationīased on the entry requirements the typical duration for this apprenticeship will be 12-18 months Level Individual employers will prefer that potential apprentices hold English and Maths GCSEs at an A to C grade. Apprentices must be at least 18 years of age to work for a commercial airline (due to on-board sales) and 16 years of age to work for the Armed Forces Qualification EntryĮmployers will set their own entry requirements including the requirement for security clearance. Some cabin crew may work as part of the armed forces, providing services for Royalty, Ministers and other dignitaries. This may be from supporting nervous customers, individuals with young children, and those with special dietary or medical requirements. To achieve this, cabin crew are required to adapt to the needs of a wide range of individuals and customers and will need to understand how their needs can be accommodated. Cabin crew may work for commercial organisations, working with large volumes of customers, or may work with small groups of customers on smaller aircraft. They are trained to deal with security and emergency situations which may arise and can administer first aid to customers. They also provide excellent customer service to customers throughout the flight. The role of an air cabin crew member is to primarily ensure customers safety at all times whilst onboard the aircraft. Cabin crew Reference Number: ST0558 Details of standard Introduction